Refund policy
60-Day Risk-Free Trial
We stand behind Beminda completely. If you are not satisfied with your purchase for any reason, you have 60 days from the date of delivery to return it for a full refund. No questions asked. If you are not happy, we do not deserve your money. You will need your order number or proof of purchase to initiate a return.
Before You Return
We want every customer to have the best possible experience. Before initiating a return, please reach out to our team at hello@beminda.com. In many cases, we can resolve issues directly — whether through product replacement, troubleshooting, store credit, or another solution that works for you. Our goal is to make things right without the hassle of a return.
If you still wish to return after speaking with us, we will provide a prepaid return shipping label at no cost to you.
Important: Items sent back to us without first requesting a return will not be accepted.
Eligibility
- Returns are accepted within 60 days of the delivery date.
- Products may be returned in used or unused condition.
- You will need your order number or proof of purchase.
- Prepaid labels provided for US customers only
- Non-US customers are responsible for the cost of the return
Exceptions / Non-Returnable Items
Consumable products, including the Beminda Eye Hydration Complex, are non-returnable and non-refundable. Gift cards are also non-refundable. Please contact us at hello@beminda.com if you have questions about whether your item is eligible for return.
How to Initiate a Return
- Contact us at hello@beminda.com with your order number.
- For US customers, our team will work with you to resolve the issue. If a return is the best path forward, we will provide a prepaid return shipping label and instructions.
- For non-US customers - our team will work with you to resolve the issue, but if you are not happy with the product, please ship the product to: Beminda, 7302 Yellowstone Road, Cheyenne, WY 82009, United States, and let us know the tracking information so we can register your return within the system.
Exchanges
The fastest way to ensure you get what you need is to initiate a return for the item you have, then place a separate order for the new item once the return is accepted.
Damaged or Defective Products
Please inspect your order upon delivery and contact us immediately at hello@beminda.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason, without justification. Products may be returned in used or unused condition. You will need your order number or proof of purchase. This is in addition to our standard 60-day return policy, whichever is more favorable to you.
Refunds
Once we receive and inspect your return, we will notify you and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@beminda.com.
Business Information
Beminda
7302 Yellowstone Road
Cheyenne, WY 82009
United States
Email: hello@beminda.com
Phone: +1 307 263 0648
Website: beminda.com