User Guide

How to Use Your Steam Therapy Pro

Five steps to your first session, plus everything you need to know about daily care, mist modes, and what to do if anything feels off.

Read This First

Three things that catch most people off guard. If you read nothing else, read this.

The mist is warm, not hot.

The Steam Therapy Pro delivers a fine ultrasonic mist of around 40–42°C (104–108°F), the comfortable range for the delicate skin around your eyes. There's no temperature setting to adjust. The first 4 minutes of each session are a warm-up, and there's no beep or signal when it ends, so just keep your eyes closed and let it run. If you're expecting boiling-style steam, you might think it isn't working. It is.

It switches off after 12 minutes. That's normal.

Each session lasts 12 minutes, including the 4-minute warm-up. When it's done, the mask says goodbye and switches itself off. To run another session, just turn it on again.

Mix the Hydration Complex with bottled water.

For the strongest, most even mist, fill the tank with 1 part Beminda Eye Hydration Complex to 4 parts bottled drinking water. That's about 1 ml of Complex and 4 ml of water. Mix it fresh in the tank each session. Don't pre-mix a bottle, and don't use saline, contact lens solution, eye drops or vinegar in the tank.

How to Use It

Five steps. Two minutes from box to first session.

1

Fill the tank

Open the silicone stopper. The tank holds just 5 ml. Fill about a fifth of it with Eye Hydration Complex (around 1 ml), then top it up with bottled drinking water (around 4 ml). Don't overfill it. Press the stopper firmly back into place.

Mix fresh each session and empty the tank afterwards. Don't use saline, contact lens solution, eye drops, vinegar or any other liquid.

2

Power on

Hold the power button for 2 seconds. The mask turns on and announces the mist mode it's in. Hold it for 2 seconds again at any time to turn it off.

3

Choose your mist mode

Short-press the power button to cycle through the mist modes: continuous warm mist, interval warm mist and cold mist. For your daily sessions, use continuous warm mist. Cold mist is there if you're sensitive to heat.

Double-press the power button to switch silent mode on or off. Silent mode turns off the voice prompts and music.

4

Put it on

Adjust the strap so the mask sits snug but comfortable, with the contoured seal resting evenly around both eyes. Close your eyes.

A good seal matters. If the mask sits loose, the warm mist escapes before it reaches your eyelids.

5

Relax for 12 minutes

Lie back, breathe slowly and let the warm mist do its work. The first 4 minutes are the warm-up. The mask says goodbye and switches itself off when the session ends.

Use it once or twice a day for best results.

Care & Cleaning

Looking after your mask keeps the mist consistent and your sessions hygienic.

After Every Session

  • Empty any remaining liquid from the tank. Always start the next session with a fresh mix.
  • Wipe the outside of the mask with a dry or slightly damp cloth.
  • Store it dry, away from direct sunlight and heat sources.

Every 1–2 Sessions

  • Remove the silicone seal from inside the mask.
  • Rinse it with warm water, shake off the excess and let it air-dry fully.
  • Reattach it once it's completely dry.

Important

  • Never submerge the mask in water. Only the silicone seal is washable.
  • Don't use detergent, alcohol or harsh cleaners on the mask body.
  • Keep the small cleaning brush from the box. You'll use it if one side ever mists less than the other (see Troubleshooting).

Troubleshooting

Most issues are simple fixes. Tap any question below.

One side mists less than the other, or not at all.

This is usually caused by a thin film of liquid building up on the atomizer. Work through these steps in order:

  1. Check the liquid level. A low tank can make one side drop out before the other.
  2. Check the mix. Using the Hydration Complex on its own makes the mist weaken over time. Empty the tank and switch to 1 part Complex to 4 parts bottled drinking water.
  3. Shake it. Close the stopper firmly, turn the mask so the side that isn't misting faces down, and give it a few sharp shakes, like shaking water out of a bottle.
  4. Equalise the pressure. Open the silicone stopper, then close it again.
  5. Clean the atomizer. If that side is still weak, gently brush its atomizer with the small cleaning brush from the box, then blow firmly into the atomizer opening.
  6. Clean, dry and start fresh. If you've been using the Complex on its own, empty the tank, rinse it with a little bottled water, and let the mask dry completely with the stopper open. Then run a session with the fresh mix.

Still not misting evenly? Email us at hello@beminda.com and we'll sort it out.

Why does the mist feel only mildly warm?

This is almost always expected. The mask delivers a gentle warm mist of around 40–42°C (104–108°F), not hot steam. A few things to check:

  • Make sure you're in a warm mist mode, not cold mist. Short-press the power button to change modes.
  • Give it the full 4-minute warm-up. There's no signal when it's ready.
  • Check the fit. If the mask sits loose, warmth escapes before reaching your eyelids.
  • Make sure the mask is fully charged.

If the mist still feels cool after a full charge and a full warm-up in a warm mode, email us at hello@beminda.com.

It switches off after 12 minutes. Is something wrong?

No. Each session is 12 minutes, including the 4-minute warm-up. The mask says goodbye and switches itself off. To run another session, just turn it on again.

How do I turn off the voice and music?

Double-press the power button to switch silent mode on. Double-press again to turn the voice prompts and music back on.

There's no mist at all.

Check that the tank has liquid in it, mixed 1 part Hydration Complex to 4 parts bottled drinking water, and that the stopper is closed. Then work through the steps under One side mists less than the other above for both sides. If there's still no mist, email hello@beminda.com.

The mask won't turn on.

Connect the included USB-C cable, charge for at least 30 minutes, then hold the power button for 2 seconds. If it still won't turn on after charging, email us at hello@beminda.com.

It won't charge, or the cable feels warm or smells off.

Stop using the cable immediately and don't continue charging. Check that the cable is fully inserted at both ends, and try a different USB power source, such as a different wall adapter or computer port.

If the issue persists, contact us. Don't keep using a cable that feels off.

Can I use the mask while it's charging?

No. Always unplug the mask before turning it on for a session. Charge it separately, then disconnect and use.

When Not to Use Beminda

Your safety comes first. Please read this section before your first session.

Do Not Use If You

  • Have an active eye infection or have recently had eye surgery.
  • Have glaucoma, cataract, retinal detachment, or any diagnosed eye disease.
  • Have high myopia (greater than -4.0 diopter).
  • Are pregnant.
  • Have a fever or are feeling unwell.
  • Have sensitive facial skin, facial nerve disorders, or skin conditions like eczema, dermatitis, or sunburn around the eye area.
  • Are wearing contact lenses. Please remove them first.
  • Are wearing makeup. Please remove it first.

Stop Use & Consult a Healthcare Provider If You Experience

  • Redness or irritation that doesn't resolve within 24 hours.
  • Increased eye pain.
  • Blurred vision.
  • Discharge or swelling.
  • Any other unexpected change in eye comfort during or after use.

Battery & Charging Safety

  • Use only the included USB-C charging cable.
  • Don't charge unattended or overnight.
  • Don't charge near flammable materials.
  • If the mask shows signs of swelling, abnormal heat, unusual smell, or leakage, stop using it, don't charge it, and contact us immediately.
  • Keep out of reach of children.

Beminda Steam Therapy Pro is a wellness device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease. If you have an ongoing eye condition, consult your eye care professional before use.

Need a refill?

Mixed 1 to 4 with bottled water, one bottle of Eye Hydration Complex goes a long way.

Shop Hydration Complex

Questions? Email us at hello@beminda.com