User Guide

How to Use Your Steam Therapy Pro

Five steps to your first session — plus everything you need to know about daily care, settings, and what to do if anything feels off.

Read This First

Three things that catch most people off-guard. If you read nothing else, read this.

The mist is warm, not hot.

Beminda is preset to around 40–42°C — the safe range for the area around your eyes. The warmth is intentionally gentle, and may take 10–15 seconds to build. If you're expecting boiling-style steam, you'll think it's broken. It isn't.

It stops after 10 minutes — that's normal.

Each session is 10 minutes long. The device shuts off automatically when it's done. To run another session, just press the power button again. A full charge gives you about 6–9 sessions.

No distilled water.

Use the Beminda Eye Hydration Complex (formulated for the device) or regular tap water. Distilled water is too pure for the atomizer — it can't mist properly without minerals.

How to Use It

Five steps. Two minutes from box to first session.

1

Fill the water tank

Use the small dropper bottle from the box. Pull open the soft rubber stopper at the top of the device, squeeze the dropper into the port until full (about 8ml — don't overfill), then press the stopper firmly back into place.

For best results, use the Beminda Eye Hydration Complex. Regular tap water works too. Don't use distilled or pure water.

2

Power on

Long-press the left button (power) for about 1.5 seconds. The device beeps and starts in pulsed mist mode (1 second on, 2 seconds off).

Press once more for continuous mist. Press a third time to pause. Long-press again to turn off.

3

Set the heat

Press the right button (heat) once for Level 1 — gentle warmth. Press again for Level 2 — the warmest setting, around 42°C. Press a third time to turn heat off.

Give it 10–15 seconds for the warmth to build. If it feels mild, that's by design — see Read This First above.

4

Put it on

Adjust the elastic strap using the loop-and-buckle slider so the mask sits snug but comfortable. Place it over both eyes and close them.

A snug fit matters. If the mask sits loose, the warm mist escapes before it reaches your eyes.

5

Relax for 10 minutes

Lie back, breathe slowly, and let the warm mist do its work. The device shuts off automatically when the session ends.

To run another session, press the power button again. Use it once or twice a day for best results.

Care & Cleaning

Looking after your device keeps the mist consistent and your treatment hygienic.

After Every Session

  • Empty any remaining water from the tank.
  • Wipe the outside of the device with a dry or slightly damp cloth.
  • Store dry, away from direct sunlight and heat sources.

Every 1–2 Sessions

  • Detach the grey silicone face seal from inside the mask.
  • Rinse the silicone with warm water, wring it out, and air-dry fully.
  • Reattach when completely dry.

Important

  • Never submerge the main device in water. Only the silicone face seal is washable.
  • Don't use detergent, alcohol, or harsh cleaners on the device body.
  • If the mist gets weaker over time, see the vinegar refresh in Troubleshooting below.

Troubleshooting

Most issues are simple fixes. Tap any question below.

Why does the mist feel cold or only mildly warm?

This is almost always expected. Beminda is designed to deliver gentle warm mist (around 40–42°C), not hot steam. A few things to try:

  • Switch to Level 2 — the warmest setting.
  • Allow 10–15 seconds for the warmth to build.
  • Check the fit — if the mask sits loose, warmth escapes before reaching your eyes. Adjust the strap so it sits snug.
  • Make sure the device is fully charged.

If after a full charge on Level 2 the mask still doesn't warm up at all within 30–60 seconds, email us at hello@beminda.com and we'll arrange a replacement.

It stops after 10 minutes. Is something wrong?

No. Each session is intentionally 10 minutes. To run another session, just press the power button again. A full charge gives you about 6–9 sessions in total.

The mist is weak, or there's no visible mist at all.

The atomizer can develop a thin mineral film over time. Refresh it like this:

  1. Add 4–5 drops of white vinegar to the water tank.
  2. Run the device for about 2 minutes.
  3. Empty the tank, refill with tap water, run for another minute.
  4. Empty the tank again. Mist should return to normal.

Repeat once more if needed. If the mist still doesn't return, contact us.

The device won't turn on.

Connect the included USB-C cable, charge for at least 30 minutes, then try again. Charging takes around 1–2 hours from empty to full.

If it still won't turn on after charging, email us at hello@beminda.com.

It won't charge, or the cable feels warm or smells off.

Stop using the cable immediately and don't continue charging. Check that the cable is fully inserted at both ends, and try a different USB power source (different wall adapter or computer port).

If the issue persists, contact us — don't keep using a cable that feels off.

Can I use the device while it's charging?

No. Always unplug the device before turning it on for a session. Charge it separately, then disconnect and use.

When Not to Use Beminda

Your safety comes first. Please read this section before your first session.

Do Not Use If You

  • Have an active eye infection or have recently had eye surgery.
  • Have glaucoma, cataract, retinal detachment, or any diagnosed eye disease.
  • Have high myopia (greater than -4.0 diopter).
  • Are pregnant.
  • Have a fever or are feeling unwell.
  • Have sensitive facial skin, facial nerve disorders, or skin conditions like eczema, dermatitis, or sunburn around the eye area.
  • Are wearing contact lenses — please remove them first.
  • Are wearing makeup — please remove it first.

Stop Use & Consult a Healthcare Provider If You Experience

  • Redness or irritation that doesn't resolve within 24 hours.
  • Increased eye pain.
  • Blurred vision.
  • Discharge or swelling.
  • Any other unexpected change in eye comfort during or after use.

Battery & Charging Safety

  • Use only the included USB-C charging cable.
  • Don't charge unattended or overnight.
  • Don't charge near flammable materials.
  • If the device shows signs of swelling, abnormal heat, unusual smell, or leakage — stop using it, don't charge it, and contact us immediately.
  • Keep out of reach of children.

Beminda Steam Therapy Pro is a wellness device. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease. If you have an ongoing eye condition, consult your eye care professional before use.

Need a refill?

For the best mist quality, run Beminda with the Eye Hydration Complex — a B-vitamin saline formulated for the device.

Shop Hydration Complex

Questions? Email us at hello@beminda.com